Bharat Bhushan

Fraunhofer FOKUS, Berlin, Germany.

Time: Wednesday 19.5.2004, 14:30
Place: Room A4-106, Fr. Bajersvej 7

Measuring Performance and Analysing End-to-End Service Quality of 3G Services

The QoS (quality of service) of a service product perceived by the end-user depends on the performance achieved by the components that constitute that product as well as performance of the network and service resources on which those components run. These resources may be spread over many domains and owned by different network and service providers. In this scenario, the end-to-end QoS will depend on overall performance achieved by all the network and service components. Measuring performance and analysing it to ascertain the end-to-end QoS is a challenging task and the subject of this paper.

Much research work to date has overlooked the end-to-end service quality issue while concentrating on the measurement and analysis of the performance of IP-based networks. The work that does address service quality issues does not relate to the work of standards bodies such as 3GPP (3rd Generation Partnership Project) and TMForum, IETF, and ITU-T, which are developing a common framework for 3G service quality measurements. This talk tackles this challenge by investigating a mapping between QoS perceived by end-user onto performance of individual networks and services in different domains, and relating this work to the work of standards bodies. The key problem is explained and the mechanism to measure network and service performance and transform it into end-to-end service quality is discussed.

Novel aspects include an algorithm that transforms performance parameters into service quality parameters as well as the detailed mapping of performance parameters onto service quality parameters. Web-based services will feature prominently in UMTS and so the end-to-end QoS scenario is built around a web-based service. The mechanism is verified by implementation and evaluation.